{"id":994,"date":"2024-06-19T00:02:46","date_gmt":"2024-06-19T00:02:46","guid":{"rendered":"https:\/\/tradetrovex.com\/index.php\/2024\/06\/19\/mcdonalds-ends-ai-drive-thru-trial-after-order-mishaps\/"},"modified":"2024-06-19T00:02:46","modified_gmt":"2024-06-19T00:02:46","slug":"mcdonalds-ends-ai-drive-thru-trial-after-order-mishaps","status":"publish","type":"post","link":"https:\/\/tradetrovex.com\/index.php\/2024\/06\/19\/mcdonalds-ends-ai-drive-thru-trial-after-order-mishaps\/","title":{"rendered":"McDonald\u2019s ends AI drive-thru trial after order mishaps"},"content":{"rendered":"<div>\n<p>McDonald\u2019s is ending its AI drive-thru trial after customers reported errors in their orders \u2013 including bacon being added to ice cream. <\/p>\n<p>The fast food chain\u2019s AI ordering system, developed by IBM, uses voice recognition to process orders and has been rolled out at more than 100 McDonald\u2019s locations in the US since 2021.<\/p>\n<div class=\"sdc-site-outbrain sdc-site-outbrain--AR_6\">    <\/div>\n<p>However, the technology\u2019s reliability has been called into question in recent months, with members of the public sharing videos of order mix-ups on social media.<\/p>\n<p>As well as topping a dessert with bacon, the <strong>AI<\/strong> drive-thru assistant added $211 (\u00a3166) worth of chicken nuggets to another customer\u2019s order.<\/p>\n<p>In another TikTok video \u2013 posted with the caption \u201cFighting with McDonald\u2019s robot\u201d \u2013 a woman is seen struggling to order vanilla ice cream and a bottle of water, and instead ends up with multiple sundaes, ketchup sachets, and two portions of butter.<\/p>\n<div class=\"ad ad--teads\">        <\/div>\n<p><strong>McDonald\u2019s<\/strong> has now instructed franchisees to remove the technology by the end of July as it has decided against extending the contract, in a move first reported by the trade publication Restaurant Business.<\/p>\n<p>The fast food giant said in a statement: \u201cWhile there have been successes to date, we feel there is an opportunity to explore voice ordering solutions more broadly.<\/p>\n<p>\u201cAfter a thoughtful review, McDonald\u2019s has decided to end our current partnership with IBM on AOT (automated order taking) and the technology will be shut off in all restaurants currently testing it no later than 26 July, 2024.\u201d<\/p>\n<p>McDonald\u2019s also said it was confident the technology would still be a part of the company\u2019s future.<\/p>\n<p>The decision comes amid concerns over the potential impact AI could have on jobs and the workplace.<\/p>\n<\/p>\n<div>This post appeared first on sky.com<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>McDonald\u2019s is ending its AI drive-thru trial after customers reported errors in their orders \u2013&hellip;<\/p>\n","protected":false},"author":0,"featured_media":995,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-994","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tech-news"],"_links":{"self":[{"href":"https:\/\/tradetrovex.com\/index.php\/wp-json\/wp\/v2\/posts\/994","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tradetrovex.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tradetrovex.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/tradetrovex.com\/index.php\/wp-json\/wp\/v2\/comments?post=994"}],"version-history":[{"count":0,"href":"https:\/\/tradetrovex.com\/index.php\/wp-json\/wp\/v2\/posts\/994\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tradetrovex.com\/index.php\/wp-json\/wp\/v2\/media\/995"}],"wp:attachment":[{"href":"https:\/\/tradetrovex.com\/index.php\/wp-json\/wp\/v2\/media?parent=994"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tradetrovex.com\/index.php\/wp-json\/wp\/v2\/categories?post=994"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tradetrovex.com\/index.php\/wp-json\/wp\/v2\/tags?post=994"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}